OpenSRS Hosted Email Help Topics

This page is the index for OpenSRS Hosted Email knowledge base articles. Use it as a starting point to find guidance on account setup, migrations, branding, webmail, account management, calendar and contact sync, and spam handling.

Each section below groups related articles by task so you can jump to what you need.

About this index

OpenSRS Hosted Email gives resellers a full-featured mailbox platform with webmail, IMAP/POP/SMTP access, anti-spam, and administrative tooling through the Reseller Control Panel (RCP) and the Mail Administration Console (MAC). The articles below cover the most common reseller and administrator workflows. If you are new to OpenSRS Email, start with Account Setup.

Sales questions

• How is OpenSRS Email service billed?

Account setup

• Quick start: Setting up an email service
• Email setup screen — what each field means
• DNS configuration
• Setting mailbox limits
• Creating mailbox accounts
• Setting up the email filter-only service
  • Setting the FilterMX host
• Setting the default language for a domain
• Setting global mailbox limits
• Setting default company preferences
• Managing company contacts
• Managing administrators
  • Assigning a domain administrator
• Set up DKIM for Hosted Email domains

Email migrations

• Using the Migrate tool
• Migrating to the OpenSRS Email service
• Checklist for migrating to OpenSRS Webmail

Branding

• Branding the Webmail interface
• Using the branding tool

Webmail

• How to use Webmail
• Roundcube Webmail launch notes
• What languages are available in Webmail?
• Supported browsers for Webmail

Account management

• Bulk tools
• What is IMAP?
• Viewing email user accounts
  • Viewing email user account statistics
  • Viewing company and domain statistics and snapshots
  • Modifying domain-level email settings
  • Modifying user settings
• Setting autorespond for a mailbox
• Adding and removing domain aliases
• Reindexing email user accounts
• Managing email workgroups
• Sending out bulletins
• Login tokens
• Logging a user out
• Suspending and reinstating an email user account
  • Deleting email user accounts
  • Suspending a domain
  • Deleting domains
• Restoring email accounts
  • Restoring a domain
  • Restoring deleted mail
  • Restoring deleted Address Book contacts
• End-user documentation
• What is the MAC? (Mail Administration Console)
  • Searching in the MAC
  • Viewing domains in the MAC

Calendar and contact sync

• CalDAV and CardDAV synchronization with Hosted Email

Spam management

• Managing spam
• Releasing quarantined spam messages
• Setting Allow and Block sender lists
• Testing anti-spam and anti-virus in OpenSRS Email service
• IP ranges for Sender Policy Framework (SPF) use with OpenSRS Email service

Next steps

• Get started with setup — If you are provisioning your first mailbox, begin with the Account Setup section above.
• Plan a migration — Review the Email Migrations articles before moving mail from another provider.
• Improve deliverability — Configure DKIM and SPF using the relevant Account Setup and Spam Management articles.
• Brand the experience — Customize webmail for your customers using the Branding articles.

Questions? Contact OpenSRS Support.