Trust customer messages are the transactional emails that the OpenSRS Messaging Platform sends when a customer orders, processes, or renews a trust product such as an SSL certificate, SiteLock, or a malware scan. This article explains how to access, enable, and edit these messages, and lists each message available by product type.
About trust customer messages
The Messaging Platform is the OpenSRS tool that sends branded transactional emails to your customers and resellers, including renewal notices, order confirmations, and trust product notifications. Trust customer messages are the subset of templates that fire in response to events on trust products.
Each message has an Active indicator. A checkmark in the Active column means the message is enabled and will be sent when its trigger occurs. Removing the checkmark disables the message. A greyed-out checkbox means the message is mandatory and cannot be disabled.
Warning: This article references TRUSTe (discontinued in 2015) and GeoTrust-branded products (consumer brands discontinued by DigiCert on September 30, 2020). The list of trust messages below should be reviewed against the current Messaging Platform.
Access trust customer messages
- From the gear menu at the top of the Reseller Control Panel, click New Messaging.
- Filter or scroll the message list to find the trust product category you want to manage.
- Click a link in the Message Name column to open the message in the Editing Message page.
Edit a trust customer message
The Editing Message page lets you review and, where permitted, change the content of a message.
- Use the Enabled checkbox to enable or disable the message. A greyed-out checkbox means the message is mandatory.
- Edit the text in any of the editable fields.
- Use the Tab Legend section to insert a variable tag. Place your cursor in the field where you want the tag and click the add tag icon next to the variable you want to use.
Note: Some messages have non-editable text required by the vendor or certificate authority. Editable status is listed in each table below.
Trust Service SSL order messages
These messages fire when a Trust Service SSL certificate is ordered or processed.
Message name | Explanation | Editable |
|---|---|---|
Message to Reseller when certificate approver rejects the order | Notifies the reseller that the SSL certificate was rejected by the approver. | Y |
Message to reseller when vendor revokes the certificate | Notifies the reseller that the certificate vendor rejected the order. | Y |
Message to reseller when vendor cancels the order | Notifies the reseller that the certificate vendor cancelled the order. | Y |
Message to reseller when vendor completes order | Notifies the reseller that the order is complete and the certificate has been sent to the end user contacts. | Y |
Message to Admin Contact when True BusinessID certificate order is processed | Notifies the admin contact that the request for a True BusinessID certificate is in process. | Y |
Message to Admin Contact when True BusinessID with EV certificate order is processed | Notifies the admin contact that the request for a True BusinessID with EV certificate is in process. | Y |
Message to Admin Contact when Domain Vetted certificate order is processed | Notifies the admin contact that the request for a domain-vetted certificate is in process. | Y |
Message to Admin Contact when Organization Vetted certificate order is processed | Notifies the admin contact that the request for an organization-vetted certificate is in process. | Y |
Trust Service SiteLock order messages
These messages fire when a SiteLock trust product is ordered.
Message name | Description | Editable |
|---|---|---|
Message to Admin Contact when SiteLock order is processed | Notifies the admin contact that the SiteLock order has been processed. | Y |
Message to Reseller when vendor cancels SiteLock order | Notifies the reseller that a SiteLock order has been rejected by the vendor. | Y |
Message to Reseller when vendor completes SiteLock order | Notifies the reseller that SiteLock has completed the order and sent the certificate to the admin contact. | Y |
Trust Service TRUSTe order messages
These messages fire when a TRUSTe trust product is ordered. [OUTDATED — UPDATE NEEDED] TRUSTe was discontinued in 2015.
Message name | Description | Editable |
|---|---|---|
Message to Reseller when TRUSTe order has been rejected by supplier | Notifies the reseller that a TRUSTe order has been rejected by the vendor. | Y |
Message to Admin Contact when TRUSTe order is revoked | Notifies the admin contact that their business does not meet TRUSTe privacy requirements. | Y |
Message to Reseller when vendor completes TRUSTe order | Notifies the reseller that the TRUSTe order is complete and the certificate has been sent to the admin contact. | Y |
Message to Reseller when vendor cancels TRUSTe order | Notifies the reseller that TRUSTe has cancelled the order. | Y |
Message to Admin Contact when TRUSTe order is processed | Notifies the admin contact that the order has been processed and they can now log in to TRUSTe to generate their privacy policy. | Y |
Message to Admin Contact when TRUSTe order is fulfilled | Notifies the admin contact that the order has been processed and they can log in to TRUSTe to obtain their privacy policy and seal. | Y |
Message to Admin Contact when TRUSTe order is on hold | Notifies the admin contact that TRUSTe made revisions to the privacy policy that need to be reviewed and approved. | Y |
Trust Service Free Trial order messages
These messages fire when a Trust Service Free Trial is ordered or processed.
Message name | Explanation | Editable |
|---|---|---|
Message to Admin Contact when Free Trial order is processed | Notifies the admin contact that the request for a 30-day Trust Service free trial is in process. | Y |
Message to Reseller when customer cancels Free Trial order | Notifies the reseller that the 30-day free trial has been cancelled. | Y |
Message to Admin Contact when Free Trial order is cancelled | Notifies the admin contact that the 30-day free trial has been cancelled. | Y |
Trust Service Malware Scan order messages
These messages fire when a malware scan trust product is ordered. References to GeoTrust Malware Scan may no longer reflect the current vendor.
Message name | Explanation | Editable |
|---|---|---|
Message to Admin Contact when Malware Scan order is processed | Notifies the admin contact that the GeoTrust Malware Scan order has been processed. | Y |
Trust Service SSL renewal messages
These messages fire as a Trust Service certificate approaches or passes its expiry date.
Message name | Explanation | Editable |
|---|---|---|
Reseller Daily Upcoming Renewal Reminder | Daily report to the reseller listing certificates expiring in 60, 30, and 10 days, those expired in the past 30 days, and those renewed the previous day. | Y |
Renewal reminder email 60 days before expiry date | Notifies the admin contact that their certificate will expire in 60 days. | Y |
Renewal reminder email 30 days before expiry date | Notifies the admin contact that their certificate will expire in 30 days. | Y |
Renewal reminder email 10 days before expiry date | Notifies the admin contact that their certificate will expire in 10 days. | Y |
Renewal reminder email at expiry date | Notifies the admin contact on the day that their certificate is expiring. | Y |
Renewal reminder email 10 days after expiry date | Notifies the admin contact that their certificate has expired and reminds them to renew it. | Y |
Trust Service Malware Scan renewal messages
These messages fire as a malware scan trust product approaches or passes its expiry date.
Message name | Explanation | Editable |
|---|---|---|
Message to Admin Contact when Malware Scan order is expiring in 60 days | Notifies the admin contact that their GeoTrust Malware Scan service will expire in 60 days. | Y |
Message to Admin Contact when Malware Scan is expiring in 30 days | Notifies the admin contact that their GeoTrust Malware Scan service will expire in 30 days. | Y |
Message to Admin Contact when Malware Scan order is expiring in 10 days | Notifies the admin contact that their GeoTrust Malware Scan service will expire in 10 days. | Y |
Message to Admin Contact when Malware Scan order at expiry date | Notifies the admin contact on the day that their GeoTrust Malware Scan service is expiring. | Y |
Message to Admin Contact when Malware Scan order is 10 days after expiry | Notifies the admin contact that their GeoTrust Malware Scan service has expired and reminds them to renew it. | Y |
Trust Service SiteLock renewal messages
These messages fire as a SiteLock trust product approaches or passes its expiry date.
Message name | Explanation | Editable |
|---|---|---|
Message to Admin Contact when SiteLock order is expiring in 60 days | Notifies the admin contact that their SiteLock seal expires in 60 days. | Y |
Message to Admin Contact when SiteLock order is expiring in 30 days | Notifies the admin contact that their SiteLock seal expires in 30 days. | Y |
Message to Admin Contact when SiteLock order is expiring in 10 days | Notifies the admin contact that their SiteLock seal will expire in 10 days. | Y |
Message to Admin Contact when SiteLock order is at expiry date | Notifies the admin contact on the day that their SiteLock seal is expiring. | Y |
Message to Admin Contact when SiteLock order is expired 10 days ago | Notifies the admin contact that their SiteLock seal has been expired for 10 days. | Y |
Trust Service TRUSTe renewal messages
These messages fire as a TRUSTe trust product approaches or passes its expiry date. TRUSTe was discontinued in 2015.
Message name | Explanation | Editable |
|---|---|---|
Message to Admin Contact when TRUSTe order is expiring in 60 days | Notifies the admin contact that their TRUSTe privacy policy expires in 60 days. | Y |
Message to Admin Contact when TRUSTe order is expiring in 30 days | Notifies the admin contact that their TRUSTe privacy policy expires in 30 days. | Y |
Message to Admin Contact when TRUSTe order is expiring in 10 days | Notifies the admin contact that their TRUSTe privacy policy will expire in 10 days. | Y |
Message to Admin Contact when TRUSTe order at expiry date | Notifies the admin contact on the day that their TRUSTe privacy policy is expiring. | Y |
Message to Admin Contact when TRUSTe order is 10 days after expiry | Notifies the admin contact that their TRUSTe privacy policy has been expired for 10 days. | Y |
Next steps
- Review which messages are active. Open New Messaging and confirm the right set of trust messages is enabled for your business.
- Customize message content. Use the Messaging Guide to learn how to edit templates, add snippets, and apply letterheads.
- Confirm date formats. Review the Date Localization in the Messaging Platform article to understand how expiry and renewal dates are formatted for each customer.
Questions? Contact OpenSRS Support.
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