This article lists the email templates that OpenSRS uses to manage end-user consent for GDPR-related data processing. Each template has a specific trigger and audience. Use this reference to understand which template a registrant received and why, and to customize the messaging in the Reseller Control Panel.
Warning: Template names and triggers change as the consent process evolves. Confirm current template behavior in the Reseller Control Panel.
Available consent management templates
Template title | Subject line | When it is sent |
|---|---|---|
GDPR Consent Page Link | Review and update your data use preferences | Sent on request when a reseller clicks the link in the Reseller Control Panel to send the consent management email, or when triggered via the API. |
GDPR Consent Reminder | REMINDER: Action Required to Complete your Order | Sent nightly to asynchronous TLD contacts who have not yet provided the required consent to proceed with the order. Continues nightly for 10 days. |
GDPR Initial Consent Request - Asynchronous | IMPORTANT: Action Required to Complete your Order | Sent when an asynchronous domain is registered or transferred and the contact has not previously consented for that TLD. |
GDPR Initial Consent Request - Synchronous | Set your data use consent preferences | Sent when a synchronous domain is registered or transferred and the contact has not previously consented for that TLD. |
Updated Product Consent Request | URGENT: Review and update your data use preferences | Sent when the legal basis of data elements used for a TLD that already has consent on file changes from contract or N/A to consent. |
How to customize a template
You can customize each template in the Reseller Control Panel under your messaging settings.
Next steps
Audit each template against your brand voice. Open every consent-related template in the Reseller Control Panel and confirm subject lines, sender names, and body content match your brand standards.
Map templates to your support playbooks. When a registrant contacts your support team about a consent email, your team should be able to identify which template the registrant received from this list.
Review the GDPR Consent Management Process article. Understand the synchronous and asynchronous flows that trigger each template.
Questions? Contact OpenSRS Support.
How helpful was this article?
Thanks for your feedback!
Do you still need help? If so please submit a request here.