Contacting OpenSRS Customer Support

The OpenSRS Help Center has guides and domain resources available around the clock. When you cannot find the answer you need, the OpenSRS support team is available seven days a week through several channels. This article explains how to reach support, what details to prepare, and what accessibility options are available.

When to use each contact method

• Live chat — Fastest option for real-time help with account, billing, or domain questions.
• Ticket submission — Best for issues that require attachments, detailed context, or follow-up over time.
• Phone — Use when you need to talk through a complex issue or when chat and tickets are not practical.
• Knowledge base and status page — Check these first for self-serve answers and current service status.

Information to have ready

Before you contact support, gather the following so the advisor can help you quickly:

• Your OpenSRS reseller username or account ID
• The domain name or service the question is about
• Exact error messages, timestamps, or screenshots
• Steps you have already tried

Start a live chat

Live chat connects you with an OpenSRS advisor in real time.

Tip: Sign in to your account before starting a chat. The advisor can pull up your account faster, and you will not have to verify your identity manually.

1. Go to support.opensrs.com and select Chat.
2. Fill in the required details and select Start chat. Provide as much context as you can so the advisor can resolve your request quickly.

Contact information

Teletypewriter (TTY) access

OpenSRS supports accessible communication for customers with hearing or speech impairments. When you call through a TTY device, a relay operator transmits your message to the OpenSRS advisor.

Note: Email support is being transitioned to webforms.

Next steps

• Bookmark the status page. Check opensrsstatus.com before reporting a service issue.
• Search the knowledge base first. Many account, billing, and domain questions are answered in existing guides.
• Save phone and chat shortcuts. Add the support phone numbers and chat URL to your internal runbook so your team can reach OpenSRS quickly when needed.

Questions? Contact OpenSRS Support.