The certificate guest portal lets order admins reissue, revoke, and download certificate files for completed orders without needing a full account with the certificate authority (CA). This article covers how to log in, cancel or revoke orders, reissue certificates, download certificate files, and check product status through the DigiCert guest portal.
Note: Sectigo and Trustwave products are reissued through OpenSRS directly. Email OpenSRS Support with the common name, supplier order ID, and CSR.
Supported products
Use the DigiCert guest portal for these products. — GeoTrust, Thawte, and RapidSSL consumer brands were discontinued by DigiCert on September 30, 2020.
Before you begin
- Fully qualified domain name (FQDN) or common name
- Supplier order ID
- Admin contact email used on the order
Sign in to the DigiCert guest portal
Step 1: Open the login page
- Navigate to the DigiCert guest portal login page.
Step 2: Enter the admin email and order identifier
- Enter the admin contact email from the Reseller Control Panel (RCP).
- Enter either the common name or supplier order ID. Both are visible under the order status section in the RCP.
- Click Continue.
Step 3: Submit the access code
- Check the admin contact mailbox for the access code email.
- Enter the code in the authentication code field.
- Click Sign in.
Note: The access code and guest portal session expire after two hours.
Cancel orders
Completed orders revoked within 30 days are automatically refunded. Active orders are revoked through the guest portal. In-progress orders are cancelled directly in the RCP.
Revoke an active order
- Sign in to the guest portal.
- Click the Certificate actions drop-down in the certificate details section.
- Select Revoke order.
- Enter the reason in the Reason for revocation field and click Revoke.
- Click Confirm to finalize.
Cancel a pending order
- Sign in to the Reseller Control Panel.
- Navigate to the trust order.
- Click Cancel at the bottom right of the page.
Reissue a certificate
Reissue certificates directly from the guest portal — no need to contact Support.
Note: Reissue is not available via API.
- Sign in to the guest portal.
- Click the Certificate actions drop-down.
- Select Reissue certificate.
- Paste the new CSR into the Add your CSR field.
- Confirm the validation method, enter the reissue reason, and click Submit request.
Download certificate files
Download issued certificates in the format you need from the guest portal.
- Sign in to the guest portal.
- From the Details tab, click the Download certificates drop-down.
- Select the file type you need.
- Name the file and click Save in the download window.
Product statuses
Current product status appears at the top of the order in the guest portal. DigiCert uses the following statuses:
Status | What it means |
|---|---|
pending | The initial order status. |
reissue_pending | A reissue has been requested and is pending. |
rejected | The order request was denied. |
processing | The order was approved and is being processed. |
issued | The order was validated; the certificate is available to download. |
revoked | The order was revoked. |
canceled | The order was cancelled. |
needs_csr | The order requires a CSR before it can be processed. |
needs_approval | The order requires approval before processing. |
expired | The order has expired. |
View current order status
- Sign in to the guest portal.
- Find the status in the main section under the order details.
Next steps
- Install the reissued certificate: Deploy the new certificate on your web server.
- Confirm refunds: For revokes within 30 days, contact OpenSRS Support if the refund does not appear within a billing cycle.
- Review trust order statuses: See the OpenSRS trust order status reference for the RCP-side view.
Questions? Contact OpenSRS Support.
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