When SiteLock detects a vulnerability on a customer's website, it handles the finding privately so visitors are never alerted that anything is wrong. The site owner is notified and given time to act before the trust seal is affected. This article explains exactly what happens — and what visitors see — when a scan finds a problem.
What visitors see after a failed scan
Site visitors are not alerted to any problem. The SiteLock seal continues to display the date of the last good scan of the website.
If the site owner does not fix the issue, SiteLock removes the seal from the site within a few days and replaces it with a transparent single-pixel image. SiteLock never displays any indication to visitors that a website has failed a scan.
Next steps
- Check how the owner is notified — Review the email and dashboard alerts SiteLock sends when an issue is found.
- See what SiteLock scans for — Learn the categories covered by the Deep 360 Scan.
Questions? Contact OpenSRS Support.
How helpful was this article?
Thanks for your feedback!
Do you still need help? If so please submit a request here.