You can upgrade a SiteLock Find or Fix subscription to a higher tier at any time during the term. Upgrading gives the customer stronger protection without waiting for renewal, and you can complete it directly from the Control Panel. This article explains how upgrades are billed and walks you through the steps.
How SiteLock upgrades work
SiteLock Find can be upgraded to SiteLock Fix or SiteLock Prevent, and SiteLock Fix can be upgraded to SiteLock Prevent. Downgrades are not supported.
When you upgrade:
- You are charged the price for one year at the new tier.
- The product type changes to the new tier.
- The expiry date is reset to one year from the upgrade date.
- Because you are upgrading an existing product, you do not need to specify the domain or the term.
Warning: There is no refund for the original certificate when you upgrade. The remaining time on the previous SiteLock subscription is not credited.
Before you begin
- Identify the domain and confirm the SiteLock entry you want to upgrade has the status Product - Active.
- Decide whether to keep the existing customer account, create a new one, or use no customer account.
- Gather the contact information for the Trust Service, since you can edit it during the upgrade.
Step 1: Open the Trust section
In the OpenSRS Control Panel, click Trust.
Step 2: Select the SiteLock product
Click the domain name of the SiteLock product you want to upgrade. You may see multiple entries for the same domain — be sure to click the one with the status Product - Active.
Step 3: Choose the new product tier
In the Status section, open the Upgrade drop-down list, select the new product tier, and click Upgrade.
Step 4: Set the customer account
In the Customer section, select the radio button for the type of user account to associate with the Trust Service. You can change the customer type during an upgrade, even if you chose something different when you first ordered SiteLock.
- Existing Customer Account — Select this option, then choose the user from the Customer drop-down list.
- New Customer Account — Select this option, then enter a username, password, and email address in the Username, Password, and Email Address fields. These credentials let the domain owner sign in to the Domain Admin end-user control panel at resellername.domainadmin.com to configure and manage their Trust Service.
Important: If you select No Customer Account, the service still works, but the end user will not be able to access the Domain Admin control panel. In that case, you must either provision the Trust Service for the customer yourself or provide your own end-user interface. If you do not create a username and password when you order the service, you cannot add them later.
Step 5: Confirm the contact information
In the Individual Contact Information section, enter or edit the details for the Trust Service contact. If you are entering a new contact, complete all of the fields.
Step 6: Submit the upgrade
Click Upgrade Service to apply the change. The product tier, billing, and expiry date update immediately.
Next steps
- Verify the new tier — Return to the Trust section and confirm the SiteLock entry now reflects the upgraded product.
- Check the SiteLock dashboard — Use Manage Account from the Actions drop-down to confirm the expanded scans and features are active.
- Share the change with your customer — Let the site owner know which new protections are now in place and where to view alerts.
Questions? Contact OpenSRS Support.
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